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Nordic Machinery Hub

Warranty and Legal Guarantee for Used Machinery

For consumer buyers, mandatory legal guarantee rights may apply under applicable EU and national consumer law. These rights cannot be excluded by Nordic Machinery Hub. Any commercial warranty offered by Nordic Machinery Hub is additional to, and does not replace or limit, mandatory legal rights. Second-hand goods sold by a professional seller to a consumer are covered by statutory conformity rights. Depending on applicable national law and clear agreement at the time of sale, the legal guarantee period for second-hand goods may be reduced, but not below the minimum permitted by law. For business buyers, warranty terms may be agreed contractually, subject to applicable law.

Used machinery condition explanation

Nordic Machinery Hub is operated by Jor-Dan Machinery & Industrial Equipment Aps in Aalborg, Denmark. We sell quality used machinery and commercial equipment to private, business and international buyers. Because our equipment is used, each machine may show signs of age, previous operation, wear, repairs, repainting, replacement parts, operating hours, mileage or previous commercial use. Legal guarantee rights apply where required by applicable law. Commercial warranty, if offered, is additional and will be stated clearly for each listing.

What is normally covered

Major undisclosed defects existing at delivery, incorrect machine identity, missing documents expressly promised in writing, and material differences between the agreed contract description and delivered equipment, subject to applicable law and contract terms.

What is normally not covered

Normal wear and tear, wear parts, tires, tracks, belts, chains, batteries, hydraulic hoses and seals, filters, oils, fluids, paintwork, cosmetic wear, maintenance items, misuse, overload, poor maintenance, damage after delivery, disclosed defects and indirect business losses unless mandatory law provides otherwise.

Wear and tear explanation

Used machinery and commercial equipment are subject to normal wear and tear from age, use, operating hours, mileage, environment and maintenance history.

How to submit a claim

Contact Nordic Machinery Hub as soon as possible after discovering an issue. Provide order number, invoice number, machine details, description, discovery date, hours or mileage, photos/videos, service records and repair estimate if available. Inspection or diagnostics may be required.

Required documents

Order number, invoice number, machine brand/model, VIN/chassis/serial number, defect description, defect date, machine hours or mileage, photos, videos, service or maintenance records and repair estimate if available.

Inspection process

Nordic Machinery Hub may request remote diagnostics, additional evidence, inspection by a qualified technician, or transport/return of equipment where appropriate.

Resolution options

Depending on buyer type, applicable law, contract terms, machine condition and inspection result, possible solutions may include repair, replacement part, price reduction, partial refund, full refund where legally required, goodwill solution or rejection of the claim if not covered.

Contact details

info@nordicmachineryhub.com
+45 982 998 989
D.G. Monradsvej 3, 9210 Aalborg SØ, Denmark

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